If you’re reading this blog post, then you’ve probably been disappointed on various occasions by the service that you have received from a local taxi company. Either they have arrived late, or they’ve cancelled last minute. Maybe you feel they over-charged you or misquoted you, so you end up paying more than you feel you should have. Or have you come to the end of a journey and realised that the driver would only take cash, not card payments, and there is no cash machine to be seen in the vicinity?
You may also have felt uncomfortable during your journey - that the driver did not behave in a professional or discrete manner. We have even heard stories of passengers feeling threatened by aggressive driving or inappropriate comments from the driver.
While this is disappointing to hear, here at Place2Place, we believe it is important for you to research the best taxi apps in your area thoroughly and have outlined the areas you need to be asking tough questions about prior to choosing your preferred taxi booking app for all future journeys.
This has to be the number one concern - one of the most frustrating parts of booking a new taxi firm is waiting for them to turn up when they said they will - not five or ten minutes later!
A good taxi booking app will give you that reassurance you need that your driver is on his way, either texting you when they arrive or allowing you to track the journey to your front door.
Have you ever Googled ‘taxi apps near me’ and been overwhelmed by the sheer volume of choices? The easier and simpler a taxi booking app is to use, the more likely you will stick to it and use it regularly - provided the actual car service matches up to expectations, of course.
It’s not simply a case of booking a time and place – How many passengers are there? Is luggage included? Will there be more than one stop? A good taxi app factors every potential variation into its functionality to ensure that the customer experience is smooth and seamless.
While there may be some of you that like to pay upfront through a taxi app, there are others who prefer the good old-fashioned exchange of cash at the end of a journey.
The beauty of good taxi apps is to take into account the versatility of the customers a cab firm is going to be working with and adapt accordingly. So, whether someone wants to pay upfront through the app or simply put a good old-fashioned call through to book the journey and pay in cash at the end, fulfilling those requirements will place one firm above another in terms of preference.
There’s nothing worse than sticky seats and dried-up chewing gum stuck between the seats. The state of the cars should reflect the state of the taxi firm - clean and comfortable. It’s as simple as that.
The face of a taxi firm is its drivers. If you are a regular taxi user, then you will undoubtedly be judging the standards of the firm you are using by the behaviour and attitude of the drivers themselves.
All our taxi drivers undergo strict checks and training to ensure that they meet our own in-house standards relating to their overall driving skills and customer relationship skills. We teach them how to deal with difficult customers, how to ‘read the room’ and know when to chat and when to keep quiet.
We cannot stress enough how important it is that our passengers arrive at their destination feeling safe and secure. Too often, we hear stories about passengers in other firms’ cabs feeling uncomfortable or threatened during a journey. We want to reassure passengers that should that ever occur; we have strict protocols in place to investigate the issue and deal with the driver.
Equally, we feel it is important to protect our drivers against aggressive behaviour from passengers, which has occurred on occasion. Our values dictate that drivers and passengers alike have the right to expect a stress-free journey at all times.
Finally, while the cost is obviously an issue, more important is the value aspect. Running a comparison across different local taxi apps will give you a snapshot of the different prices you can expect to pay. That said, you also need to take into account the cleanliness and comfort of the cars and all the other issues we have discussed above.
Here at Place2Place, we believe we have the best online taxi app. The technology behind the app is closely linked to our overall values as a company, and we invite you to get in touch with us today if you would like to know more about how we can fulfil your taxi requirements.
We offer our clients a safe environment to unwind and relax in throughout their journey